Terms of Service
Last updated: February 26, 2021
These Terms of Service(Terms, Terms of Service) govern your relationship with the (www.israelpack.com) website (the Service) operated by Partnership (us, we, or our).
Please read these Terms and Conditions carefully before using the Service.
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.
We reserve the right to periodically amend or revise the Terms at our sole discretion; such changes will be effective immediately upon the display of the revised Terms on the Website. The last revision date will be reflected in the “Last Updated” heading. Your continued use of the Website or Service following the notification of such amendments constitutes your acknowledgement and consent of such amendments to the Terms and your agreement to be bound by the terms of such amendments. In the event of a material change we will make best efforts to notify you through your account as defined below.
Israel Pack is an organization that supports entrepreneurs, pioneers, artisans and crafters and their families in Israel. Our mission is to help the most talented Israeli makers to sustain themselves and to withstand the unequal competition with global corporations. Israel Pack gives pro-Israel individuals the opportunity to support these Israeli pioneers and their families through our Surprise Monthly Package Project. Those who subscribe to our Service and become a member of Israel Pack, shall receive a monthly packages with an exclusive handmade artisan product produced by a crafter in Israel (each of such products and/or packages shall be referred to as “Item”).
2.TYPES OF USERS
Visitors.Users who shall only visit the Website and have access to its public content and information without going through a registration process.
Registered Users. Users who will register as customers and subscriber on the Website, using their email or any other information required and who will create a password and username. Such Registered Users agree to create account profiles purchased once.
You can use and view the Website at any time and at any time you will be further able to sign up, pay the monthly fee and create an account in order to become a member (“Account“) all as detailed on our Website and as updated from time to time. You are responsible for maintaining the confidentiality and for restricting the access to your Account and password and you are solely responsible for all activities which occur under your Account and password.
The information required for a new account or for Registered user is, but not limited to: name, address, credit card number and expiration date (where required via our secured server only). We may update your information with information your bank or credit card issuer may supply, or other information available to us.
By creating an account, you are deemed to haveopted-in to all tracking, collection, use, and sharing of your information with us. Without limitation, you consent to Israel Pack’s right to record any responses in connection with your use of the services.
You agree to immediately notify us of any disclosure or unauthorized use or breach of security at [email protected] You hereby represent and warrant that any and all information provided by you through the Service and within creating the Account is and will be accurate and complete.
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
If you wish to terminate your use of the Website or service, you may do so simply by ceasing your use of the website and services or by sending us a request to delete your Account. Once the Account is deleted you will not be able to recover it and if you wish to use the Service again, you will need to subscribe and recreate an Account, therefore, if you believe you will want to use the Service again we recommend you not to delete your Account.
In case you purchase any services/products from us and your account has been terminated not because of a fraud or other illegal actions we do guarantee to refund such purchases in full and cancel respective orders. If such occurs that there are orders already shipped to you in the moment your account has been terminated, such orders deemed to be completed and are not subject of return or refund.
5. TERMS OF SALE
Making a one-time purchase or/and subscribing to our plans and receiving all items, are subject to availability and to confirmation of the subscription or orders which shall be displayed following your submission. When joining, you may use any payment method you prefer (such as: credit cards or PayPal) as available at that time on the Website. We will charge the same method of payment again on a recurring monthly basis (either 30 days later on the same calendar day or at the beginning of each calendar month) as long as you choose to remain a member. Our membership price includes any applicable taxes and you are not responsible for any additional customs and import taxes to the U.S. that may apply. If such occur please contact us at [email protected] However, we shall not be responsible for any delays in shipment which may be due to customs and or carrier delays. We may use a third-party payment processor when you place an order (“Third Party Processor“), therefore, we have limited control and will not be held responsible for error by the Third Party Processor occurring during the order and purchase. We will make best efforts to assist in any such errors with Third Party Processors.
Subscription’s price is the price displayed at the time you submit your order. Thus, the price may be altered up or down by the time you submit your order or if you change a currency choice. We make best efforts to ensure all Item’s details displayed on the Website and/or in the package are accurate, errors such as mispricing may occur. The Content (especially the selected Items) may contain certain typographical inaccuracies or incomplete information. We may, at any time, correct any of such inaccuracies without prior notice. In case you are not satisfied with your purchase due to any inaccuracy, you may be refunded the Indemnification policy.
We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.
We reserve the right to refuse or cancel your order if fraud or an unauthorised or illegal transaction is suspected.
6. SHIPPING, REFUNDS & EXCHANGES.
We will ship your package within 10 – 40 days using an international courier service. Usually packages will arrive within 2-3 weeks, however they may arrive sooner or later as we do not assume any responsibility on behalf of the courier or commit to any delivery date. We will supply you with a tracking number for each package.
Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify at [email protected] within 30 days of the date of receiving the package, if you believe all or part of your order is missing or damaged.
Repeated claims of undelivered merchandise may result in the cancellation of your membership.
In the event that a package does not arrive, please contact [email protected] and we will send out a new package to you. Once the package arrives to your door, we no longer are responsible for its delivery. However, defects with items within the package may exist and should be reported to us in order for us to report back to the manufacturer. We will use our best efforts to refund the cost of a defective item BUT IN NO EVENT SHALL ASSUME ANY LIABILITY FOR SUCH A DEFECT which is a result of a third party manufacturer’s actions. Furthermore, you hereby agree that any claims you may have relating to an item (other than a request for a refund) due to consuming or using an Item, shall be directed solely to the manufacturer of such item.
If you are not satisfied with the product, you can return it at your own cost and claim a refund. In case of damaged or destroyed product we may exchange or refund your order.
We reserve the right to examine each case to find most appropriate solution.
To be eligible for an exchange or refund, please make sure that:
– The product isn’t used and being found damaged
– You have the receipt or proof of purchase
– You have photos or other proof of the issue
Products that do not meet these criteria will not be considered for exchange or refund.
In addition, packages may include allergenic items such as, fruits, nuts, other food products etc. IT IS YOUR SOLE RESPONSIBILITY TO INSPECT EACH PRODUCT AND INQUIRE RE ITS ALLERGENIC STATUS. WE SHALL NOT BE LIABLE TO ANY BODILY HARM CUASED BY NEGLIGENT CONSUMPTION OF SUCH ITEMS BY YOU.
30 DAYS 100% MONEY BACK GUARANTEE
Should you not be fully satisfied with your purchase, and wish to receive a refund, then you have the possibility to return the products to Israel Pack warehouse, stating that you would like an ‘Israel Pack money-back guarantee’ refund.
In taking up this special offer, you have agreed to the following terms and conditions:
Upon provision of (a copy of) your original receipt, we will either issue you with a full refund or a replacement of equal value to the original.
Any (shipping) costs for the purchase or return will be incurred at the customer’s expense. Israel Pack will not refund any shipping costs.
Any boxes or products damaged as a result of external factors, e.g. due to third party delivery or bad handling by the customer, are not covered by this return policy.
Israel Pack reserves the right to unilaterally amend, suspend, or terminate this policy, or, in the event of policy abuse, exclude customers from its application.
The guarantee is not to be used for those who have no intention of making this investment in themselves but rather purchasing with the intentions of returning it, we will not refund purchases due to financial hardships or poor financial planning. Please consider your budget before purchase.
7. CANCELLATION POLICY.
To cancel your monthly subscription, as long as we are still 3 calendar days before billing date for your monthly order, you may do so at any time, by logging in to your account and following the cancellation procedures there, or by sending us a message. Be aware, that you will still receive one box from us that was planned to be sent on the month following your cancellation request as it has already been paid for and/or shipped.
YOUR SUBSCRIPTION IS CONTINUOUS UNTIL YOU CANCEL AND, IF YOU CANCEL YOUR MEMBERSHIP BEFORE THE END OF AN EXISTING SUBSCRIPTION PERIOD, YOU WILL BE CHARGED FOR THE REMAINDER OF THAT SUBSCRIPTION PERIOD.
Your subscription will continue until you cancel and will automatically renew for a new subscription period of the same amount of time, unless you cancel it before the 10th of the month following the end of your then-current subscription period.
You agree to defend, indemnify and hold harmless the Service and its affiliates, and respective officers, directors, employees and agents from any third party claims, damages, liabilities, costs, and expenses (including reasonable attorney’s fees) arising from (i) your use of the Website and Services does not comply with these Terms including negligence and wrongful act; (ii) abusing or infringing third party rights through the Service; and (iii) your breach of these Terms or any applicable law and regulation. This indemnification obligation will survive the termination or expiration of these Terms and the termination of your use of the Website or Services .
9. CONTEST & PROMOTIONS
10. COPYWRITE INFRINGMENT
We respect and expect you to respect the rights of copyright holders, if you believe the website or the Services, infringed your copyright rights, please contact us at [email protected] and submit a complaint (“Infringement Complaint“). Please ensure your infringement complaint contain the following: An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; A description of the copyrighted work that you claim has been infringed; A description of where the material that you claim is infringing is located on the Website; Your address, telephone number, and email address; A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
11. INTELLECTUAL PROPERTY
Content everything you see and hear on this Website (the Content), including, but not limited to, all of the text, directories, photographs, illustrations, graphics, audio clips, video clips, and audio-video clips, is deem to be the Content in regret of this Terms.
Content owned by Company or its third-party partners and provided to you for your personal and non-commercial use, all subject to the Terms herein. By accessing the Website, using the services or creating an account, you agree to grant us a worldwide, royalty-free, perpetual, irrevocable, non-exclusive license to use, distribute, reproduce, modify, adapt, create derivative works from, and publicly perform or display such Content. This license shall remain in effect until we delete the Content from our systems. (We do not claim ownership of such content).
By accessing the Website, using the services, or creating an account, we hereby grant you a limited, non-exclusive, non-transferable, non-commercial license to access the Website and use the service. Except as provided herein, no right, title or interest shall be licensed to you, and we reserve any and all rights, title and ownership of the Service, Website, and Content. We reserve the right to disable the access to Services or other services by anyone who infringes the intellectual property rights of others. This clause shall not derogate from your right to own his/here own protected Intellectual Property developed independently of Israel Pack.
12. RESTRICTION OF USE
You agree only to use the Website, Services and Content as set forth in these Terms and according to applicable laws and regulations. You shall not agree to; nor shall you authorize or encourage any third party to: (i) use the Service in non-compliant or illegal manner; (ii) prevent others from using the Service; and (iii) use the Website and Service for any fraudulent or inappropriate purpose. You are responsible for any of your actions which breach or could be reasonably construed as a breach of these Terms.
You shall not: (i) circumvent, disable or otherwise interfere with security-related features of the Website and Service; (ii) modify, create a derivative work of, reverse engineer, disassemble the Content; (iii) remove, deface, obscure, or alter the Website and Service or any Content therein including any third parties’ copyright notices, trademarks, or other proprietary rights provided as part of the Service; (iv) use the Website and Service for benchmarking purposes or to develop any website, software, application, product or service that is the same as, substantially similar to, or competitive with the Service; (v) use the Website and Service to promote, conduct, or contribute to fraudulent, obscene, pornographic, illegal or otherwise inappropriate activities, including without limitation, deceptive impersonation in connection with contests, pyramid schemes, surveys, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages; (vi) use any robot, spider, other automated device, web-bar, other web-client, device, software, routine or manual process to monitor or scrape information from the Website; or (vii) otherwise use the Website, Service or Content in any unlawful manner or in breach of these Terms.
We may prevent you from using the Website and our Services if we become aware of any action which breaches or which is reasonably construed as a breach of the Terms. We may also limit your use of the Website for any other reason and retain the right to terminate your use of the Website at our sole discretion.
WE MAKE NO REPRESENTATION OR WARRANTIES THAT THE SERVICE IS OR WILL BE AVAILABLE FOR USE IN ANY PARTICULAR LOCATION OR AT SPECIFIC TIME. WE MAY CHANGE, MODIFY, SUSPEND, OR DISCONTINUE ANY ASPECT OF THE SERVICE AT ANY TIME. YOUR ACCESS TO THE WEBSITE AND USE OF THE SERVICES IS AT YOUR OWN RISK AND RESPONSIBILITY.
14. LIMITATION OF LIABILITY
YOU ACKNOWLEDGE AND AGREE THAT TO THE FULLEST EXTENT PERMITTED BY LAW, COMPANY (INCLUDING, WITHOUT LIMITATION, ITS AFFILIATES AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS), AS WELL AS ITS VENDORS, DISTRIBUTORS, THIRD PARTY LICENSORS, OR EQUIPMENT AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOST PROFITS, INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, DEVICE FAILURE, OR MALFUNCTION, OR DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE OR SERVICE EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU FURTHER ACKNOWLEDGE AND AGREE THAT THE COMPANY MAY CHANGE THE SERVICE IN WHOLE OR IN PART IN ITS SOLE DISCRETION WITHOUT NOTICE TO YOU AND WITHOUT ANY LIABILITY TO YOU WHATSOEVER IN CONNECTION THEREWITH. THIS LIMITATION OF LIABILITY DOES NOT AFFECT COMPANY’S LIABILITY FOR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE, NOR FOR FRAUDULENT MISREPRESENTATION OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
15. GOVERNING LAW
This Agreement shall be governed by and construed in accordance with the laws of the State of Israel (excluding provisions of conflict of laws) and regarding any dispute arising out of or in connection herewith, you hereby agree to first contact at [email protected] and attempt to resolve the dispute with us directly and amicably. If we were not able to resolve the dispute with you, we each agree by these enforceable Terms, to resolve any claim, and unless otherwise required by a mandatory law dispute or controversy arising out of or in connection with or relating to these Terms by binding and exclusively arbitration by shall be referred to a single arbitrator, which shall be appointed by mutual consent of the Parties. If the Parties are unable to agree on the identity of the arbitrator within seven days of a Party’s request to appoint an arbitrator, then the decision as to the identity of the arbitrator may be referred by each Party to the Chairman of the Tel Aviv District of the Israeli Bar Association, who shall be authorized to appoint the arbitrator. The arbitration proceedings shall be held in Tel Aviv, Israel. The arbitration and any information and documents submitted therein shall be confidential (subject to each Party’s right to apply to court in order to confirm or cancel the arbitrator’s award). The arbitrator shall adhere to Israeli substantive law, but shall not be required to adhere to procedural law or law of evidence. The arbitration award shall be reasoned and shall be provided in writing. The arbitration award shall not be appealable. The provisions of this Section constitute an “arbitration agreement” under the Israeli Arbitration Law of 1968.
16. DISCLAIMER OF WARRANTIES
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. THE WEBSITE AND SERVICE ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, REPRESENTATIONS, WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND THOSE ARISING BY STATUTE OR FROM A COURSE OF DEALING OR USAGE OF TRADE. COMPANY DOES NOT WARRANT THAT THE WEBSITE, CONTENT AND SERVICES WILL OPERATE ERROR-FREE, OR THAT THE WEBSITE, CONTENT AND SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL CODE OR THAT THE COMPANY WILL CORRECT ANY ERRORS IN THE SERVICE OR WEBSITE. YOU AGREE THAT COMPANY WILL NOT BE HELD RESPONSIBLE FOR ANY CONSEQUENCES TO YOU OR ANY THIRD PARTY THAT MAY RESULT FROM TECHNICAL PROBLEMS, INCLUDING WITHOUT LIMITATION IN CONNECTION WITH THE INTERNET (SUCH AS SLOW CONNECTIONS, TRAFFIC CONGESTION OR OVERLOAD OF OUR OR OTHER SERVERS) OR ANY TELECOMMUNICATIONS OR INTERNET PROVIDERS. COMPANY DOES NOT WARRANT, ENDORSE OR GUARANTEE ANY CONTENT OR SERVICE THAT IS DISPLAYED OR FEATURED BY COMPANY, ITS PARTNERS AND EVEN OTHER USERS MADE AVAILABLE THROUGH THE WEBSITE OR SERVICE. EXCEPT AS EXPRESSLY STATED IN THE TERMS THE COMPANY DOES NOT MAKE ANY REPRESENTATIONS, WARRANTIES OR CONDITIONS OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE SECURITY OF ANY INFORMATION YOU MAY PROVIDE OR ACTIVITIES YOU ENGAGE IN DURING THE COURSE OF YOUR USE OF THE WEBSITE OR SERVICE. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO TO THAT EXTENT CERTAIN EXCLUSIONS SET FORTH HEREIN MAY NOT APPLY.
17. ENTIRE AGREEMENT