Shipping & Refunds

We will ship your package within 10 – 40 days using an international courier service. Usually, packages will arrive within 2-3 weeks, however, they may arrive sooner or later as we do not assume any responsibility on behalf of the courier or commit to any delivery date. We will supply you with a tracking number for each package.

Unless otherwise indicated at the time of your purchase, shipping and handling fees are included with your order. Shipping dates and/or arrival times are only estimates. For loss/damage claims, you must notify at help@israelpack.com within 30 days of the date of receiving the box, if you believe all or part of your order is missing or damaged.

Repeated claims of undelivered merchandise may result in the cancellation of your membership.

In the event that a package does not arrive, please contact help@israelpack.com and we will send out a new package to you. Once the package arrives to your door, we no longer are responsible for its delivery. However, defects with items within the package may exist and should be reported to us in order for us to report back to the manufacturer. We will use our best efforts to refund the cost of a defective item BUT IF NO EVENT SHALL ASSUME ANY LIABILITY FOR SUCH A DEFECT which is a result of a third party manufacturer’s actions. Furthermore, you hereby agree that any claims you may have relating to an item (other than a request for a refund) due to consuming or using an Item, shall be directed solely to the manufacturer of such item.

Our products can not be returned with exemption of products being damageddestroyed during shipment. In case of the damaged or destroyed product, we may exchange or refund your order.

We reserve the right to examine each case to find most appropriate solution.

To be eligible for an exchange or refund, please make sure that:
– The product isn’t used and being found damaged
– You have the receipt or proof of purchase
– You have photos or other proof of the issue

Products that do not meet these criteria will not be considered for exchange or refund.

In addition, packages may include allergenic items such as fruits, nuts, other food products, etc. IT IS YOUR SOLE RESPONSIBILITY TO INSPECT EACH PRODUCT AND INQUIRE RE ITS ALLERGENIC STATUS. WE SHALL NOT BE LIABLE TO ANY BODILY HARM CUASED BY NEGLIGENT CONSUMPTION OF SUCH ITEMS BY YOU.